I haven’t really complained about work yet. It’s a good thing I waited until today to post this because I was frothing at the mouth after Wednesday’s debacle. The heartburn from that morning — from the pizza and beer I had on Tuesday night — that prompted me to stay up and write a little lasted until noon, where pressure at work took over for the rest of the day.
The least interesting part of my day is “daily approvals”, where I enter the forms that have been approved into a database and prep the files for the press. As you can probably guess, I do this daily. It’s a necessary evil, but usually I can get it done in about an hour and more often than not it makes the day go by a little more quickly — not so during the day from hell.
It’s the busy season where I work, so I must have approved over 60 forms and booklets that day and by the time I was done, there were another 30 already submitted. The bulk of these daily approvals now come in through this Web site which is incredibly slow, and the sheer volume made it hard to keep track of where exactly I was in the whole process every time something else came up that needed immediate attention.
One of the issues that kept popping up was the handy little “rejected” button on the site. I had never gotten to use it before, because everything that came down the Web pipe was perfect. Again, this time — not so. Hitting reject started off an e-mail debate the likes of which I hope to never see again. There must have been 14 e-mails on this topic alone, with every single one cc:ed to the author’s boss, boss’s boss, co-worker, co-worker’s boss, department head and division bigwig. The big issue is that nobody knows whose job it is to fix these now-rejected forms. The sad part is that it was probably necessary to include most of the people to figure this thing out, but it’s simply pathetic that nothing was resolved from all this. I still got a bad form yesterday, but as long as I have a reject button I’m going to keep on hitting it.
We have a client rep department for a reason, and it’s so hot-heads like me don’t go ballistic on some customer. (The Web site approvals are all from customers who create their own forms directly using an online generator. It was working great until now, when some new people evidently started using it.) Now when I reject a form, an e-mail is automatically generated and sent to the form’s creator with my name and e-mail address. So without someone to mediate, I’m afraid I might write something that will get me in trouble.
As I started to say earlier, things were definitely calmer yesterday since a co-worker decided that she’d start doing approvals in the morning and I’d do them in the afternoon. I also figured out the night before that having two computers on my desk could be as helpful as I had hoped. Processing the booklets takes about two minutes and the applescript can’t allow anything else to be done while it’s working, and when it crashes every now and then, my blood pressure goes through the roof since it means that I have to take another five minutes to restart. When I’m in a hurry these minutes add up, and I feel like strangling someone.
As I started to say yet again, yesterday was much less hectic and even though I had to stay past 8 p.m., it was a soothing after-hours experience with two computers crunching away and David Cross’s latest stand-up on my iPod (courtesy of Ross).